Shipping and returns
Mail order Terms and Conditions:
For all mail orders please allow 2-10 working days delivery.
For West Australian and rural customers general post takes 7 to 10 days for delivery to these areas.
Please ensure that your delivery address is correct. This mainly applies to customers who live or work in a high rise or apartment block. We can’t accept responsibility for goods not delivered due to incorrect or insufficient address information. If your address is incomplete or incorrect, the parcel will be returned to us after 21 days. New delivery charges will apply if delivery is to be made again.
For Australian deliveries, we use a number of delivery services depending on your location
Please note that the Australia Post tracking system works only when the parcel has arrived at the destination Post Office.
EXPRESS POST: We can express post your order to you if you require a speedy delivery. Please choose “Express Post” as your preferred method of delivery in the shopping cart. Please allow 1-4 days for express post delivery depending on the final destination. Please note that the tracking system works only when the parcel has arrived at the destination Post Office.
Please ensure your daytime contact phone number is correct. This will allow the couriers to contact you if they have any difficulty delivering your package.
For customers who wish to pick their order up from our store, please advise us via messaging so we have your order all ready to go